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Complaints and Compliments

If the complaint is subject-related, it should go in the first instance to the Head of Department who will respond after discussing the matter with the teacher concerned.

If not resolved, Ms Tai would take charge.

Similarly, complaints about pastoral matters should be referred to the Head of Year who will respond after discussing the matter with the teacher concerned.

If not resolved, Ms Tai would take charge.

In both cases the Headmistress may be involved, as may members of the Governing Body if the problem is sufficiently serious.


There is a leaflet for compliments and complaints with information about how we deal with each and in what timescale on the front desk in the office.

Complaints Form

Complaints Procedure


The New Parents’ handbook says:

Complaints from parents are always investigated promptly.

If you wish to complain about any aspect of the school, please contact the Headmistress, or any available member of the Senior Team. This contact may be made informally by telephone, or formally in writing.

We will look into the problem and contact you again within two school days. If the complaint cannot be resolved, it would then be referred to the Governing Body.

A leaflet for lodging either complaints or compliments is attached below.